pw99 Privacy Policy: How We Handle Your Information
At pw99, the way we collect and use your personal information follows a clear, straightforward approach — what we collect is tied directly to running your account, processing transactions through FPX, Boost, or Bank Transfer, and keeping our support channels responsive to your needs. This policy sets out exactly what data we hold, why we hold it, and the steps you can take to review or correct your records at any time.
FPX & Boost Transaction Data
Account Access Records
Support Contact History
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POLICY SCOPE DETAILS
What Data We Collect and Why
When you open an account with pw99, we collect the details you provide during registration — your name, contact information, and the credentials you choose. Each time you move funds through FPX, Boost, or direct Bank Transfer, our systems log the transaction reference, the amount, and the timestamp so your wallet history stays accurate and disputes can be resolved clearly. We also record the device type and session identifiers linked to each login, which helps us flag access that looks out of the ordinary on your account. Contact data — such as the email or messaging handle you use to reach our support team — is retained so that follow-up on open queries does not require you to repeat your situation from scratch. Cookies and similar local storage tools are used on our platform to maintain your session state and remember display preferences; you can adjust cookie behaviour through your browser settings at any time. Data collected through payment rails like FPX is handled in accordance with the requirements of those payment networks. Availability of these features and services depends on local law and is accessible only where local law permits. We do not sell personal data to third-party marketing services.
FPX
FPX transaction references
Boost
Boost wallet activity logs
Bank Transfer
Bank Transfer records
Session Data
Device and login session identifiers
COVERAGE & LIMITS
Where This Policy Applies
This policy covers data that pw99 collects and processes directly. Understanding what falls inside and outside its scope helps you know who to contact when a question arises about your information.
Account Access
Data collected when you log in, update account details, or change your contact credentials on pw99 falls fully within this policy. Session records and login history are retained on our systems and are covered here.
Transactions
Payment transaction records processed through FPX, Boost, and Bank Transfer are covered to the extent pw99 holds them. Records held solely by the payment network fall under that network's own data terms.
Site Content
Interaction data generated while browsing the pw99 lobby — pages visited, game categories opened, and search terms entered — is collected under this policy and used to keep the platform functioning correctly.
Third-Party Services
External services you access through links on pw99 — including payment gateways and game content providers — operate under their own privacy terms. Once you leave our platform, this policy no longer governs how your data is handled.
YOUR DATA RIGHTS
Steps You Can Take Under This Policy
You have concrete options when it comes to the personal data pw99 holds on your behalf. Reviewing your account records is straightforward — log in and head to the account section to see the contact details, wallet address, and transaction history currently on file. If any detail is wrong or out of date, the edit fields in your account dashboard let you correct most information directly without needing to contact support. For records you cannot update yourself, such as historical transaction references or identity verification data already submitted, raising a query through our support channel is the right path. Our team can confirm what data is held, explain why it is retained, and walk through any correction or removal request that applies under the data terms for your region. Data rights and their scope depend on local law and are available where local law permits.
Review Your Records
Log in and open the account section to see the personal details and transaction history currently held against your profile.
Correct Account Details
Use the edit fields in your account dashboard to update contact information, preferred payment method, or display preferences directly.
Raise a Data Query
If a record cannot be changed from the dashboard, submit a query through our support channel with your account reference and the specific detail in question.
Request Further Action
For removal or restriction requests covered by applicable local law, contact our support team directly. The team will confirm what action is possible based on your region and account status.
REACH PRIVACY SUPPORT
How to Contact Us About Your Data
Questions about how pw99 handles your personal data can be directed to our support team through any of the channels below. When you write in, include your account reference number so the team can locate your records without delay.
Live Chat
The live chat option is available directly inside your account dashboard after login. It connects you to a support agent who can look up your records in the same session.
Email Support
For detailed data queries or written confirmation of a correction request, email support is available through the contact address shown in your account settings.
Account Dashboard
The support section inside your account lists current contact routes and lets you track the status of any open query without needing to follow up separately.
DATA HANDLING STANDARDS
How We Manage and Protect Your Data
pw99 applies a set of consistent data practices across account management, payment processing, and support. These are not aspirational statements — they reflect the operational steps in place on the platform right now.
Cookie Controls
Session cookies keep your account logged in and remember display settings across pages. You can review and limit cookie storage through your browser preferences; adjusting these settings may affect some platform functions.
Account Security
Login sessions are tracked by device and timestamp. If an access event looks inconsistent with your usual pattern, the account system flags it. You can view recent login activity in the security section of your account dashboard.
Data Retention
Transaction records linked to FPX, Boost, and Bank Transfer activity are retained for the period required by applicable financial and regulatory obligations. Account data is held while your account remains active and for a period after closure.
Policy Updates
When this policy changes, the updated version is posted at this page address. Continued use of the platform after a posted update indicates acceptance of the revised terms. For material changes, we aim to notify you through your registered contact details.
PRIVACY FAQ
Common Questions About Your Privacy at pw99
These are the questions we hear most often from account holders about how their personal data is handled on pw99.
What personal information does pw99 collect when I register?
Registration collects your name, contact details, and login credentials. Once active, the account also logs transaction references from payment rails like FPX and Boost, session identifiers from each login, and any correspondence you send through our support channels.
Can I see all the data pw99 holds about me?
Yes. Log in and open the account section to view the personal details, wallet records, and transaction history currently on file. For data that is not visible in the dashboard — such as historical verification records — submit a request through our support channel with your account reference.
How do I correct an error in my account details?
Most contact and preference details can be edited directly from the account dashboard after login. For records that are locked — such as identity information submitted during verification — contact our support team with the specific correction needed and your account reference.
Does pw99 share my data with third parties?
We do not sell personal data to marketing services. Transaction data passes through the payment networks — FPX, Boost, Bank Transfer — that process your funds, and those networks operate under their own data terms. Game content is supplied by studios whose systems are separate from ours.
How long does pw99 keep my data after I close my account?
Transaction and identity records are retained for the period required under applicable financial regulations, even after account closure. The exact retention period depends on local law and the type of record. You can ask our support team for specifics relevant to your account.
Who do I contact if I want to raise a formal data concern?
Reach our support team through live chat inside your account dashboard or through the email address listed in account settings. Include your account reference and a clear description of your concern so the team can locate your records and respond without delay.
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