Mobile / Sports
These terms set out how pw99 operates your account, how we handle the information you provide, and what applies when you access our platform from Malaysia where local law permits. Read through each section so you know exactly where you stand before you start.
Access to pw99 and the services on this platform is subject to local law and is available only in regions where such access is permitted. We do not make representations about whether accessing this site is lawful in your specific location — that responsibility sits with you. What we can set out clearly is how your account is governed once access is established. When you open an account, you agree that the information you supply is accurate, that you are eligible under the rules applicable to your region, and that you will keep your login credentials private. Any transaction you initiate — whether through FPX, Boost, or Bank Transfer — is processed against the account record you have set up. Discrepancies between your account details and your payment profile can delay or suspend a transaction; the resolution path is through our support channel. This policy document does not constitute legal advice. Where a clause conflicts with applicable local legislation, local law takes precedence. We update these terms when our operating conditions change; the version shown on this page is the current one. If you continue using the platform after an update is posted, that constitutes acceptance of the revised terms.
Not every part of your interaction with pw99 falls under a single policy umbrella. Understanding where each area sits helps you know which terms govern which action — and where to go if something needs clarifying.
Login, registration, password resets and eligibility checks are governed by these terms. Access is conditional on your region permitting it under local law. Steps and fields shown during account setup are the reference point for eligibility.
Deposits and withdrawals processed through FPX, Boost or Bank Transfer are subject to both these terms and the processing rules of the respective payment rail. We do not control a payment provider's own terms, though we do manage the account-side record.
Game content supplied by studios such as Pragmatic Play, JDB or Spadegaming is governed by that studio's licensing arrangements. We present the content in our lobby; the studio sets the underlying mechanic rules, including any prize structures within the game.
Links to external sites, payment gateways or identity verification tools are outside our policy scope once you leave our domain. We are not responsible for the privacy or legal practices of those services, even where they connect back to your account.
You have a set of practical actions you can take at any time regarding your account record and the information we hold. These are not abstract entitlements — each one has a clear path you can follow inside your account or through our support channel. Transaction history is visible in your account dashboard after login; if a record looks wrong, the first step is to cross-check it against your FPX or bank statement before raising it with us. Account details — including the contact information and payment profile on file — can be reviewed and corrected through the account settings page. We do not update details on your behalf without a verified request; you initiate the change and we confirm it. If a question falls outside what the dashboard can resolve, the support channel is open for written queries. Response handling follows the queue shown at the time you submit.
Log in to your account dashboard to see your full transaction history. Cross-check any entry against your FPX or bank statement if something appears out of place before escalating.
Name, contact details and payment profile can be updated in account settings. Changes take effect once confirmed through the verification step shown on that page.
Submit a written query through our live chat or email support channel. Include your account reference so we can pull up the relevant record without delay.
If you wish to close your account, contact support with the request in writing. Any wallet balance is settled against your registered Bank Transfer or FPX account before closure is finalised.
Policy questions, account-data requests and correction submissions each have a specific contact path. Use the right channel for your query and include your account reference to keep the response focused.
The fastest path for policy clarifications and account-data questions. Open the chat widget on any page; have your account reference ready so we can pull your record without back-and-forth.
Use email for written policy requests, correction submissions or any matter you need a documented response for. Include your registered email and the specific clause or account action your question concerns.
Many policy actions — reviewing transaction records, updating contact details, checking current wallet balance — can be handled directly in your account settings without contacting support at all.
Security and data handling are not add-ons here — they are part of how pw99 operates an account-based platform. Here is what that looks like in practice across the areas you are most likely to ask about.
We retain account registration details, transaction records and session data for as long as your account is active and for the period required by our operating obligations. You can request a summary of what is on file by contacting support with your account reference.
This site uses cookies to maintain your logged-in session and to measure page performance. You can manage cookie preferences through your browser settings; disabling functional cookies may affect how the account dashboard loads.
Your login credentials are your responsibility to keep private. If you believe your account has been accessed without your knowledge, contact support immediately. We can place a temporary hold on the account while the situation is reviewed.
Corrections to personal data on file are handled through the account settings page or via a written support request. We do not alter records without a verified instruction from the account holder. The current state of your details is shown in account settings after login.
These are the questions that come up most often when members read through the policy. Each answer points to the specific place inside your account or support channel where you can act on it.
Access is available where local law and eligible regions permit. If you are in Malaysia and can access the platform, these terms govern your account. Whether access is lawful in your specific location is something you need to verify against local law — we do not make that determination on your behalf.
The version shown on this page is always the current one. When terms are updated, the revised text replaces the previous version here. Continuing to use the platform after an update means you accept the revised terms. No separate notification is required.
Contact support through live chat or email with your account reference and a written request. We will confirm what data categories are on file. Basic details — registered email, contact number, payment profile — are also visible directly in your account settings after login.
Transaction records are stored against your account for as long as your account remains active and for any period required by our operating obligations. The payment provider — FPX, Boost or your bank — holds its own record separately under their own terms. Your account dashboard shows the pw99 side of each transaction.
Yes. Go to account settings to update contact details and your payment profile yourself, or submit a written request through the support channel if the change requires verification. We confirm all corrections before applying them; no change is made without a verified instruction from the account holder.
Contact live chat support immediately with your account reference. We can place a temporary hold on the account while the situation is reviewed. Do not wait — the sooner you raise it, the quicker we can check the session records and respond with next steps.